REFUND & RETURN POLICY

Last Updated: September 9, 2026

At Heavy Hittas Collectibles LLC, we want you to be confident in your purchase. Please review product descriptions, condition information, and photos carefully before placing your order.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be returned in the same condition in which it was received, with all originally included packaging, accessories, manuals, inserts, tags, cases, and other components, when applicable.

You will also need your order number, receipt, or other proof of purchase.

To request a return, contact:

heavyhittascollectibles@gmail.com

Please do not send an item back without contacting us first. Returns sent without prior authorization may not be accepted.

Approved returns should be sent according to the return instructions we provide.

Return Address:
Heavy Hittas Collectibles LLC
PO Box 1107
Dumas, AR 71639

NEW & FACTORY-SEALED ITEMS

Products sold as New or Factory Sealed must generally remain sealed and in their original condition to qualify for a standard return.

If a factory-sealed video game, collectible, trading card product, movie, or similar product has been opened, the item may no longer qualify for a return unless it arrived damaged, defective, incorrect, or applicable law requires otherwise.

This policy helps protect the integrity and value of sealed merchandise.

PRE-OWNED VIDEO GAMES & COLLECTIBLES

Pre-owned merchandise may show signs of previous ownership or use. We make reasonable efforts to describe the condition of our products accurately and provide relevant condition information and photographs.

For video games, listings may use condition descriptions such as CIB (Complete in Box), Missing Manual (MM), and Loose (L).

Please review the individual product listing and photographs before purchasing.

Normal wear or a condition characteristic that was clearly disclosed in the listing is generally not considered a defect.

Returned pre-owned merchandise must contain the same components originally supplied with the order.

SPORTS CARDS & COLLECTIBLES

Because condition can significantly affect the value of sports cards, trading cards, graded items, and other collectibles, please carefully review the listing description and available photographs before purchasing.

Items must be returned in the same condition and protective packaging in which they were received.

Items that have been altered, damaged after delivery, removed from sealed packaging, or removed from tamper-evident or graded holders may not qualify for a return unless the item arrived damaged, defective, incorrect, or applicable law requires otherwise.

SHOES & APPAREL

Heavy Hittas Collectibles LLC may sell both new and pre-owned shoes and apparel. The condition of each item will be identified in the product listing when applicable.

For new shoes and apparel, returned items must be in the same condition in which they were received, unworn and unused, with any original tags, boxes, packaging, accessories, and other included materials.

For pre-owned shoes and apparel, normal signs of previous wear may be present and will be described or shown in the product listing when reasonably possible. Pre-owned items must be returned in the same condition in which they were received and must include any boxes, accessories, or other components that were included with the original purchase.

Condition or wear that was clearly disclosed in the product description or photographs is not considered a defect.

Customers should carefully review all available photographs, condition information, sizing information, and product descriptions before purchasing pre-owned footwear or apparel.

Shoe boxes and collectible packaging are considered part of the product when included with the purchase. Please do not place shipping labels directly on an original shoe box or use the original shoe box as the return shipping container.

If shoes or apparel arrive materially different from the listing, damaged during shipment, or incorrect, please contact us at heavyhittascollectibles@gmail.com so we can review the issue.

DAMAGES, DEFECTS & INCORRECT ITEMS

Please inspect your order when it arrives.

If your item arrives damaged, appears defective, or you receive an incorrect item, contact us as soon as possible at heavyhittascollectibles@gmail.com so we can evaluate the issue.

Please keep the product, shipping box, packing materials, and other packaging while the issue is being reviewed.

We may request photographs of the product, packaging, shipping damage, shipping label, or other relevant information.

If we determine that we made an error or that an eligible item arrived damaged or defective, we will work with you to determine an appropriate resolution.

NON-RETURNABLE ITEMS

Certain items may not be eligible for return, including:

• Opened products originally sold as New or Factory Sealed, except where defective, damaged, incorrect, or otherwise required by law;
• Gift cards;
• Personalized or custom-order products;
• Items that have been altered or damaged after delivery;
• Items missing components originally included with the purchase; and
• Items specifically identified as Final Sale or otherwise non-returnable before purchase, to the extent permitted by applicable law.

If you're unsure whether an item qualifies for a return, contact us before sending it back.

SALE ITEMS

Items specifically identified as Final Sale cannot be returned unless they arrive damaged, defective, incorrect, or applicable law requires otherwise.

A discounted price alone does not necessarily make an item Final Sale unless it is identified as such at or before the time of purchase.

RETURN SHIPPING

If a return is approved because you received an incorrect item or an eligible product arrived damaged or defective, Heavy Hittas Collectibles LLC may provide a prepaid return shipping label or other return instructions.

For discretionary returns, such as a change of mind, the customer may be responsible for return shipping costs.

Any applicable return-shipping responsibility will be communicated when the return is authorized.

Original shipping charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.

EXCHANGES

Because many Heavy Hittas Collectibles products are unique or available in limited quantities, we cannot guarantee that an identical replacement will be available.

The easiest way to obtain another available product is generally to complete the approved return process and place a separate order for the desired item.

For damaged, defective, or incorrect orders, contact us before purchasing a replacement so we can review the issue.

REFUNDS

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to your original payment method within 10 business days.

Your bank, credit card issuer, or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since we notified you that your refund was approved, contact:

heavyhittascollectibles@gmail.com

EUROPEAN UNION RETURNS

If we offer shipping to customers in the European Union, certain customers may have statutory cancellation or return rights, including a 14-day cooling-off period where applicable.

Nothing in this Refund Policy is intended to limit rights that consumers are entitled to under applicable law.

CONTACT US

Questions about returns, refunds, damaged items, or order issues can be sent to:

Heavy Hittas Collectibles LLC
Email: heavyhittascollectibles@gmail.com
Return Address: PO Box 1107, Dumas, AR 71639